Read the message where the video should be first. It usually says what is wrong.
"This video is still processing" means it was added a moment ago. Come back in a little while.
"We could not check whether you can watch this just now" means the check failed, not that you are refused. Press "Try again".
If it says the recording is part of a membership, your membership does not include it. "See what each membership includes" shows which one does. If it says it is sold on its own, you can buy it from the same place.
If it says your membership opens on a later date, or opens once your first payment goes through, open "Membership and billing" from the menu under your name to see where it stands or update your card.
A recording bought on its own can be watched for 30 days from purchase. After that it asks you to buy it again.
If the player loads but will not start, or keeps stopping:
1. Reload the page. 2. Check your internet connection. 3. Try another browser, or another device.
If it still will not play, start a support ticket. Open Support from the menu under your name, choose the "Technical issue" category, and tell us the recording's name, the device and browser you are using, and the exact words of any message you see.
[picture: https://aogytyrxzklazejkzuxr.supabase.co/storage/v1/object/public/site-images/help/article-watch.webp | A recording's page showing a message where the video should be, with its buttons]]